TERMS AND CONDITIONS
GENERAL CONTRACTING CONDITIONS
https://roomescapempresas.es/ (hereinafter, the Website) is a website owned by Simulacre Vuit SCP, hereinafter THE OWNER, with Tax Identification Number: J66524463 and registered office at: Carrer De Varsovia, Nº15 Local, C.P. 08041 – Barcelona (Barcelona).
It is the responsibility of the user to know the Conditions of Use before accessing the products and services of the Web; In case of not being satisfied with them, we beg you, refrain from using it.
The Web is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including html codes of the website, etc.), whose Intellectual Property corresponds to THE OWNER, except with regard to those materials obtained under license from third parties.
THE OWNER and its licensors retain at all times the Intellectual Property on the Web and on the different elements that compose it, individually considered, in all the copies made (whatever the support to which they are incorporated), granting on them only the rights of use that are described below. Any right that is not expressly assigned is understood as reserved.
In addition to the above, THE OWNER is responsible for the selection, design of the structure and layout of the contents of the Website, as well as who has taken the initiative and assumed the risk of making substantial investments aimed at obtaining, digitizing and presenting of the same, corresponding, therefore, the protection that Article 12 and Title VIII of Book II of the Intellectual Property Law may grant on the website, considered as a database.
THE OWNER is also the sole owner of the graphic design and image of the Web, reserving the pertinent legal actions that may correspond against the people who perform imitations or unfair uses thereof.
WEB CONTENTS AND DOWNLOADS. USES PERMITTED AND PROHIBITED.
It is allowed:
- Navigation through the Web, that is, access and visualization of the same in a device, being authorized any temporary or accessory reproduction, provided that it is not voluntary and forms an integral and essential part of the transmission technology process. Browsing certain sections of the Web requires prior registration.
- Benefit (after registration) of the services and advantages provided by THE OWNER through the Web to its users, under the conditions that are expressly indicated in the different sections.
It is strictly prohibited:
- Any operations regarding the Web, its contents, downloaded products and copies of all of them that are contrary to the Law, good customs and good faith.
- Any use outside the personal and private sphere, especially those that have commercial or professional purposes, including the sending of advertising or messages and the collection and processing of third party data.
- Any type of extraction, public communication and / or transmission, total or partial, by any means, outside the private scope of permitted use and, especially, its incorporation to any other work, including web pages, collections or databases. The publication in media of the materials susceptible to downloading the Press Room section is exempt from this prohibition.
- The removal, concealment or falsification of notices and warnings about the Intellectual or Industrial Property of the Web or any of the products provided through it.
- The operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may prejudice the normal operation of the Website, to other users or to any third party.
LINKS TO THE WEB
It is authorized the establishment of links and hyperlinks to the Web from other pages or websites, provided that they are not made in a way that harms the public and brand image of THE OWNER, the Web or any of the people and products. to which reference is made in it. In the establishment of links with the Web, the use of techniques that imply confusion over the identity and ownership of the contents, such as framing or others, is expressly prohibited.
The establishment of links from websites or pages whose contents promote or advocate, directly or indirectly, any type of violence, discrimination, pornography or illegal activity is prohibited.
Likewise, the establishment of links for commercial purposes is expressly prohibited.
The creation of the links is expressly forbidden the use of elements extracted from the Web, without the prior and express consent of THE OWNER
In no case can be understood that links to the Web from third party websites or websites imply relations between THE OWNER and their owners, nor does it imply endorsement, sponsorship or recommendation of THE OWNER about them, so THE OWNER does not will be responsible in all respect of its content and legality.
CONTENTS AND USER BEHAVIOR
As a client or user of the Website, you agree to make appropriate use of the content and services offered through it and not to use them to:
- Engage in illicit activities, illegal or contrary to good faith and public order.
- Disseminate content or propaganda of a racist, xenophobic, pornographic nature that advocates terrorism or that violates human rights.
- Causing damage to the physical and logical systems of THE OWNER, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage.
- Disseminate contents that attempt against the image and reputation of THE OWNER or third parties.
- Attempt against the rights of Intellectual Property, Industrial, image, honor or others that correspond to THE OWNER or to third parties.
THE OWNER will have full freedom of decision on whether the collaborations and messages are finally published on the Web or not, being entitled to withdraw them when deemed appropriate.
CONDITIONS OF THE RESERVATION
The game is for groups of 2 to 6 people maximum. The minimum age to play is 14 years and they can only play if there is at least one adult in the group. From 17 years old you can come without the need of an adult.
Children under 14 can play as long as they are accompanied by the family, with a maximum of 2 children per game.
The duration of the game is 60 minutes, at the discretion of the game staff extending it.
Regarding the participation of people with reduced mobility (wheelchairs, crutches), it is advisable to consult previously.
Simulacre Vuit would only be responsible for an accident that users may have during the game if it is not due to negligent conduct; that is why Simulacre Vuit has a civil liability insurance.
Simulacre Vuit will exercise the right of non-admission in cases where the following standards are not met:
- Being under the influence of alcohol or any type of drugs or other psychotropic substances.
- Bearer of any threatening object to other people or things.
- Manifest violent attitudes.
It is absolutely obligatory to follow the indications, recommendations of the game staff that will always be present on the premises during the game (outside the game room). There are elements of the game that are not part of it and that are properly marked. No type of force is required. The room contains fragile and sensitive elements that must be handled with caution according to the instructions explained to each team upon arrival.
Failure to comply with the instructions, the improper use of the facilities, recording or photographing the interior of the premises will mean the expulsion of the participants immediately, thus losing the right to continue playing and claiming any type of return and / or compensation.
Simulacre Vuit reserves the right to suspend the activity in case of serious technical problems, unforeseen circumstances of force majeure or indisposition of the worker. Participants will be notified by email and telephone indicated in their reservation as soon as possible. In case you have to interrupt a game already started, Simulacre Vuit will offer the customer to start the game on another day that he chooses (depending on availability) for free.
Simulacre Vuit reserves the right to request image rights to users. The images taken inside the installations will be used to post them on the web, in social networks and for their promotional use.
The price of the session varies depending on the number of people and time chosen. Simulacre Vuit reserves the right to modify the rates without prior notice, these changes will never affect reservations already confirmed.
Only one discount code per group is accepted. These discounts may be subject to changes and modifications and apply for a specific time.
To book, it is not necessary to register, just fill out a form. First you have to select the day, time and room you want, then the number of participants and finally if you reserve 1 or 2 rooms. If a discount code is available, it will be introduced in this step. The rates will be updated automatically.
Once the session has been selected, the name and surname of the person making the reservation will be requested, an email, telephone number and address (optional).
Payment will be made in full, not divided. In case the contact information provided by the user is erroneous or false Simulacre Vuit is not responsible for the problems arising from not being able to contact the person to inform about new or unexpected events related to their reservation.
The reservation of a session is confirmed once the payment of the same has finished.
Once the reservation is made, the client will receive an automatic email notification of reservation, remembering the details of the reservation and the conditions of purchase. If not received, please contact by phone or email explaining the incident.
The payment is made through secure payment gateway, it will automatically verify that the credit / debit card is activated for the Secure Electronic Commerce. The price is specified both on the website and in the reservation confirmation email.
For payment, the following cards are accepted: VISA, VISA Electron, Mastercard and American Express. The data that must be provided when making the payment are: name, card number, expiration date and verification or security code. Simulacre Vuit does not have access to the full details of the credit card.
DELIVERY TERMS IN PURCHASE OF PHYSICAL PRODUCTS
Collected in local:
You can pick up your order from the next business day after the order is placed. It is important that you call before you come (615643524) to check schedules
The shipment will be sent as much in the 2 business days following the purchase. The shipment will be made through certified mail so you will receive your order in about 5 or 6 working days. The shipments will only be made to Spain peninsula. Consult for the Canary Islands and the Balearic Islands.
For the products of the online store the customer has fourteen calendar days from the reception of the order of the online store to voluntarily desist from his purchase, without any penalty and without indication of the reasons. If the consumer and user wants to cancel the purchase of the product, they can use the withdrawal form (this form can be found on the next page) to communicate their decision to the seller.
The purchase must be returned with all its products. In any case, for reasons of hygiene, the products to be returned must be in perfect condition, unused, in their original packaging and seal and with all their accessories.
The client must assume the costs of the return shipping. Shipping will not be accepted under any circumstances.
The customer will be responsible for ensuring that both the product and its packaging arrive in perfect condition, being necessary to pack the articles in an appropriate manner, in order to avoid possible deterioration during transport.
Once the return package is received, we will check your status and at the moment we check that both the returned items, as well as possible accessories, samples, promotional gifts and documentation, are complete and in perfect condition, we will send the customer an email to notify you of the approval or rejection of your refund.
The reimbursement of all payments received for the purchase, including delivery costs, will be made within 14 calendar days following the withdrawal.
The refund will be processed through the same means of payment used by the customer for the initial transaction.
We reserve the right to withhold reimbursement until we have received the products or until the client has submitted a proof of their return, depending on which condition is met first.
We will not make the refund if the product has been used.
In the event that the customer receives a wrong product or in poor condition, or in case of loss or damage of products by the transport company, the customer may request its return and / or replacement, within 14 calendar days after to the delivery of it. In this case, we are committed to assume the costs of sending the return, we will take care of collecting the defective product and / or return the missing product for another identical product without additional cost to the customer.
(You only have to fill in and send this form if you wish to cancel the purchased product).
– Attention to (here you must insert the name of the company, full address and, if available, the telephone number, fax and email):
– I hereby communicate / communicate (*) that I give up my / we desist from our (*) contract of sale of the following good / benefit of the following service (*).
– Order the / requested the day (*).
– Name and address of the consumer and user or consumers and users.
– Date and signature of the consumer and user or consumers and users.
CHANGE AND RETURN POLICY
You can modify or change a session for free if it is done 48 hours before the beginning of the reserved time. You can modify the reservation through the mail [email protected] provided that the previously established deadlines are met. If the result of a modification involves an increase in the price, the difference can be paid with the same card provided or in cash, according to the time the modification is made. If the opposite occurs, a decrease of the total already paid, the difference will be returned to the card provided (7-10 working days). If for technical or other reasons Simulacre Vuit can not provide its services, the reservations that are affected may have other dates or the current rates will be reimbursed, according to the user’s desire. If the equipment is not presented in full after 15 minutes of the time of your reservation without prior notice, it will be considered that you have rejected the reservation and it will be canceled so as not to harm the following groups. In this case you will not be entitled to changes or refunds.
PRODUCTS FROM THE ONLINE SHOP
To request a product change, the customer must contact customer service within 14 calendar days after receiving the order.
For reasons of health and hygiene, products that have been unsealed or used after delivery will not be accepted, so they must be in perfect condition and under the same conditions in which they were received.
In case of returns, the shipping and collection costs will be borne by the customer. Shipping will not be accepted under any circumstances.
In the event that the product to be exchanged has a higher price than the one previously purchased, the customer must pay the difference in value. If on the other hand, the new product has a lower price than the one previously purchased, the difference in the amount will not be returned in cash, but will be made in the form of a gift voucher to be used in your next purchase.
To manage any type of return or exchange of products purchased at https://roomescapempresas.es/ the customer must contact our Customer Service by email: [email protected] or through the phone 931268982, whose opening hours are from Monday to Thursday from 9 am to 5 pm and Friday from 3 pm to 8 pm.
The customer must indicate the order number and we will tell you exactly all the steps to follow.
We also inform you that we will not accept changes or returns that have not previously been communicated through the indicated channels.
You can cancel a session for free if it is done 48 hours before the beginning of the reserved time. The refund will be made on the same card provided for payment. Returns are effective 7-10 business days (the time varies depending on the customer’s bank). You can cancel or modify the reservation through the mail of [email protected] or by contacting [email protected] as long as the previously established deadlines are met. If for technical or other reasons Simulacre Vuit can not provide its services, the reservations that are affected may have other dates or the current rates will be reimbursed, according to the user’s desire. If the equipment is not presented in full after 15 minutes of the time of your reservation without prior notice, it will be considered that you have rejected the reservation and it will be canceled so as not to harm the following groups. In this case you will not be entitled to changes or refunds.
PRODUCTS FROM THE ONLINE SHOP
The customer can cancel the order without charge and without giving any reason, should contact as soon as possible with customer service on the phone: 931268982, or through the following email address: [email protected]
If the order has not left our warehouses, we will cancel it without problem, but if the order is already on the way, we will have to wait to receive it back and once the reception of the order is confirmed, the amount of the product will be refunded less the expenses of Shipping and return will be carried in the same form of payment used in the purchase.
THE OWNER reserves the right to make, without prior notice, the modifications it deems appropriate on the Web, may change, delete or add both the content and services provided through it, as the way in which they appear presented or located.
Although THE OWNER will make its best efforts to keep the information contained in the Web updated and free of errors, it does not offer any guarantee regarding its accuracy and updating. Neither is it possible to obtain any result or specific purpose, so access to and use of the Website is the sole responsibility of the users and customers.